Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with Leox AI Premium, you can request a full refund within 30 days of your order date — including a renewal charge — and we will refund it.

How to request a refund

• Visit paddle.net and look up your order using the email address you used at checkout, then request a refund there.
• Or email us at support@leox.ai with your order email and we will arrange the refund for you.

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all Leox AI orders. Funds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

Cancelling your subscription

You can cancel at any time from the billing page in your account, or through the Paddle billing portal. Cancelling stops future renewals. If you would also like the most recent charge refunded, request it within the 30-day window as described above.

Failed payments

If a renewal payment fails, Paddle will retry it and email you so you can update your payment method. You can also update your card at any time from the billing page in your account.